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RWR Services - Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RWR Services relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term RWR Services or 'us' or 'we' refers to the owner of the website whose registered office is:-

Ampliserve Ltd T/AS RWR Services,
Network House,
Stafford Park17,                                                                                                                                                                            Telford,                                                                                                                                                                                          TF3 3DG,

Registered No. 04590895

The use of this website is subject to the following terms of use:

The page content of this website is for your general information and use only. It is subject to change without notice.


Payment must be made by cleared payment before despatch unless agreed by us. Payment options include bank transfer BACS, cheque, PayPal™ and all major credit and debit cards.

The seller reserves the right to decline certain types of payment without reason.

Written orders from customers by fax, post or e-mail which clearly show the originating organisation will be accepted as official orders. The seller will accept no liability for miss ordering. All valid RWR Services product codes and quantities will be accepted as having been checked.

                                                                                  VAT Exemption

All prices in the price list and internet site are displayed ex VAT, VAT will be charged at the current UK VAT rate for all products, services and carriage charges except where specified.

Customers claiming to be exempt from VAT under the zero rated schedule must always submit a VAT Exemption Certificate along with a written order otherwise VAT will be charged and cannot be refunded. Contact us for a exemption form. Please note that not all products are eligible for zero rating.

                                                                                   Title of Goods

Risk in the Goods shall pass on to the Buyer on delivery for UK customers and on dispatch for all export orders. Title in the Goods shall not pass to the Buyer until final payment has been made.

All Goods remain the property of RWR Services until payment is received in full.


                                                                                  Delivery of Goods

Delivery dates given by the seller are approximate only and do not form part of the contract. The seller accepts no liability if delivery dates are not met. The seller reserves the right to amend its prices without prior notice.

RWR Services reserves the right to update its published prices. The Buyer has the responsibility to check product pricing and any discounts or special prices at the time of ordering. Any requests for bulk pricing, export or tenders will be made on an ex-works basis only.

Carriage is charged at the quoted rate shown (UK Mainland only) with each product displayed NB: For international delivery rates please contact RWR Services for a quotation. The seller will endeavor to use the most cost effective means of delivery but makes no guarantees regarding delivery. When signing for the goods the customer should always ensure that the external packaging is not damaged or appears to have been tampered with if so this should be noted on the carrier's delivery sheet. The signature “UNEXAMINED” is regarded by the carrier's as equivalent to a clear signature. A verbal notice of shortage is unacceptable.


Goods must be returned complete with the manufacturers packaging and instructions in an un-damaged and           resaleable condition.                                                                                                                         

Goods not returned in accordance with the Terms and Conditions may (at the discretion of RWR Services) either not be accepted or attract a re-stocking and administration charge (whether or not a credit is due) of:

i)  Within 4 weeks of delivery  -  15% handling charge
ii)  Within 1 - 3 months of delivery  -  25% handling Charge
iii)  Agreed returns will be subject to a minimum charge of £15
iv)  Special order, non stock items and/or exceptional quantities are NOT eligible for return, unless explicitly agreed, by the company in writing beforehand.  

The issue of a return authorisation number does not constitute acceptance by the seller that a credit will be made. Risk in returned goods will not pass to Bound Tree Medical Europe Limited until a credit is made.

Any alleged defects or delivery shortages must be notified, in writing by the Buyer to RWR Services within 3 days of delivery. Complaints in respect of alleged defects will not be grounds for the Buyer to withhold payments, and give no right of set-off against payment due from the Buyer to RWR Services.

Credit will not be issued for returned Goods, which, in the opinion of RWR Services, are in an unsaleable condition. Returning goods to the seller is the responsibility of the buyer. If the goods are returned because of a fault by RWR Services or a valid product defect as stated in these Terms and Conditions.

RWR Services may at its discretion refund reasonable costs of return when issuing a credit. Where a credit is refused the goods remain the responsibility of the purchaser.

Goods of a type not normally held in stock, and therefore specifically ordered are non-returnable except under any warranty.

Under no circumstances will RWR Services be liable for:-

i)  Defects or damage resulting from fair wear and tear, neglect, improper use by the Buyer, or failure of the Buyer to comply with the manufacturer's instructions. 
ii)  Goods which have been adjusted, altered, adapted or repaired.
iii)  The suitability of any Goods for any particular purpose or use whether or not the purpose or conditions were communicated to the seller. 


Intellectual Property

All Content included in our catalogue or on our Web Site (,  is the property of RWR Services, our affiliates or other relevant third parties. By continuing to use our catalogue or our Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.
Subject to exceptions detailed in the Copyright Designs & Patents Act 1988, you may not reproduce, copy, distribute, store or in any other fashion re-use material from the catalogue or Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by RWR Services. 
Our Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of RWR Services or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.


Except in respect of death or personal injury caused by the Company's negligence, the Company will not by reason of any representation, implied warranty, condition or other term, or any duty at common law or under express terms of this contract, be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Company's servants or agents or otherwise) which arise out of or in connection with the supply of the Goods and Services.

E & O.E.

Every effort is made to keep our catalogue/internet pricing and content description error free. In the event of an error in pricing, RWR Services reserve the right to withdraw a product from sale. 

All catalogue and internet photography is intended as a guide to the products appearance, all items pictured which are additional to the core product are displayed for guidance purposes only unless otherwise specified in the product description. RWR Services operates a policy of continual improvement to its product range, items may be replaced with products of an equivalent or superior specification at any time.

Credit Card Security

Using your credit card to make purchases via our website is a secure way to pay for your goods and is as safe as booking through our telephone sales system. 

All sensitive information, including personal details as well as credit card information, is kept confidential through the use of our secure server software. This means that information can only be exchanged between you and us and that a third party can not access this data

All historical information regarding credit card, name and address details is held on a secure computer. We do not retain live records of customer personal details or credit card information on our web servers after the transaction has been completed (i.e. you will need to enter your details each time you book over the Internet).

Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. If you would not like your information held, please inform us and it will be securely disposed of.



Registered in England & Wales RWR Services do not  provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.